Dopravné podmienky
Shipping Policy
Processing Time
Orders are typically processed within 1–3 business days after payment is successfully received.
During periods of high order volume, processing may take slightly longer. If there is an unexpected delay with your order, we will contact you using the email address provided at checkout.
Shipping Time
Once your order has been processed and shipped, estimated delivery times are:
Europe: 5–10 business days
International: 7–15 business days
Please note that these are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, customs processing and other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your shipping destination and the available shipping method.
You will see the applicable shipping cost before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, where available.
Please allow some time for the tracking information to become active after the shipment has been handed to the carrier.
Delivery Delays
Shipping delays may occur due to circumstances such as carrier disruptions, customs processing, weather conditions, public holidays or unusually high order volumes.
If your order appears to be delayed beyond the estimated delivery period, please contact us at:
and include your order number.
Customs and Import Duties
For international orders, customs duties, import taxes or other charges may apply depending on the destination country.
Unless otherwise stated, any such charges are the responsibility of the customer.
Lost or Damaged Packages
If your package is lost, missing or arrives damaged, please contact us at:
Please include your order number and, where applicable, photographs of the damaged package and the product.
We will review the situation and assist you with the appropriate solution.
For shipments arranged by QUESENCE, responsibility for the goods remains with us until they are delivered to you, subject to applicable law.
Delivery Information
Please make sure that your shipping address and contact information are correct before completing your order. QUESENCE is not responsible for delays caused by an incorrect or incomplete address provided by the customer.
Your Consumer Rights
Nothing in this Shipping Policy limits or excludes any statutory consumer rights that apply to you under applicable law.
For EU consumers, unless a different delivery period has been agreed, goods should generally be delivered without undue delay and no later than 30 days after the contract is concluded. The trader is also generally responsible for damage occurring during delivery when the trader arranged the shipment