Pravidlá ochrany súkromia

Naposledy aktualizované: 23. jún 2026

QUESENCE (“QUESENCE”, “we”, “us”, or “our”) operates this online store and website, including all related services, content, features and functionality (collectively, the “Services”).

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, use our Services, place an order, or otherwise communicate with us.

QUESENCE operates its online store using Shopify, which provides the technology that allows us to operate our store and provide our Services.

1. Who We Are

For the purposes of applicable data protection laws, the controller of your personal data is:

[FULL LEGAL NAME / BUSINESS NAME]
[LEGAL FORM]
[REGISTERED ADDRESS]
[COMPANY ID / IČO, if applicable]
Email: quesence.tm@gmail.com

For privacy-related questions or requests, you can contact us at quesence.tm@gmail.com.

2. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Information You Provide Directly

When you place an order, contact us, or otherwise interact with our Services, we may collect:

  • your name and surname;
  • billing and shipping address;
  • email address;
  • telephone number;
  • order details;
  • payment and transaction information;
  • information you provide when contacting customer support.

We do not intentionally store your full payment card details. Payment information is processed by the relevant payment service provider used at checkout.

Order and Purchase Information

We collect information relating to your purchases, including the products ordered, order number, order date, delivery information, returns and refunds.

Because QUESENCE uses a mystery-design system, we may also record the two designs you selected not to receive and the design ultimately assigned to your order. This information may be associated with your order so that we can correctly fulfil your purchase.

Where applicable, we may also retain information about a previously received design to operate our repeat-customer or “same pattern” system.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages viewed;
  • interactions with our website;
  • referring pages;
  • approximate location derived from technical information.

Some of this information may be collected through cookies and similar technologies.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

  • process and confirm your order;
  • process payments;
  • fulfil the QUESENCE mystery-design system;
  • arrange shipping and delivery;
  • provide order and shipping updates;
  • process returns, refunds and other after-sales requests.

Customer Support

We use your information to respond to questions, complaints, return requests and other communications.

Operating and Improving Our Website

We may use technical and usage information to operate, maintain, secure and improve our website and Services.

Where required by law, we will obtain your consent before using non-essential cookies or similar technologies.

Legal and Security Purposes

We may use personal information to:

  • prevent fraud and abuse;
  • protect our website, business and customers;
  • comply with legal obligations;
  • establish, exercise or defend legal claims;
  • respond to lawful requests from public authorities.

4. Marketing

We may send promotional communications where we have a lawful basis to do so, including where your consent is required.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.

We will continue to send necessary transactional communications, such as order confirmations and shipping updates.

5. How We Share Personal Information

We may share personal information with service providers that help us operate the business, including:

  • Shopify, which provides our e-commerce platform;
  • payment service providers;
  • shipping and delivery providers;
  • website, analytics or technical service providers that we use;
  • customer support and communication providers, where applicable;
  • professional advisers or public authorities where required by law.

We only share information where necessary for the relevant purpose and in accordance with applicable data protection law.

6. International Transfers

Some of our service providers, including Shopify or other providers we use, may process personal information outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will use an appropriate legal mechanism for the transfer where required by applicable law.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the operation of the website, including functions such as maintaining your shopping cart and providing requested services.

Other cookies, such as certain analytics, advertising or preference cookies, may require your consent depending on their purpose and applicable law.

Where required, you will be given the opportunity to manage your cookie preferences.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • complete transactions;
  • provide customer support;
  • comply with accounting, tax and other legal obligations;
  • resolve disputes;
  • prevent fraud;
  • enforce our agreements.

The actual retention period depends on the type of information and the purpose for which it is processed.

9. Your Rights

Depending on applicable law, you may have the right to:

  • access the personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information;
  • request restriction of processing;
  • object to certain processing;
  • request data portability;
  • withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

To exercise your rights, contact us at:

quesence.tm@gmail.com

We may need to verify your identity before responding to a request.

10. Automated Decision-Making and the Mystery System

QUESENCE uses a mystery-design system in which your final design is selected from the available designs after you exclude two designs.

This selection determines which product design you receive and is not intended to produce a legal or similarly significant effect concerning you.

Information about your excluded and assigned design may be stored with your order for order fulfilment and, where applicable, for the operation of our repeat-customer “same pattern” system.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of websites that we do not operate. We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

12. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information unlawfully, please contact us at quesence.tm@gmail.com.

13. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of storage or transmission over the internet can be guaranteed to be completely secure.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, legal requirements or other circumstances.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and publish the updated version on our website.

15. Contact Us

If you have questions about this Privacy Policy, how we process your personal information, or wish to exercise your privacy rights, please contact:

QUESENCE
[FULL LEGAL NAME / BUSINESS NAME]
[REGISTERED ADDRESS]
[COMPANY ID / IČO, if applicable]
Email: quesence.tm@gmail.com